Frequently asked questions

Compounded products can't be returned for change of mind, but this does not limit your rights under the Australian Consumer Law. Full details are on the Shipping & Returns page of the Aliquot site.

Please contact us using the form on the Aliquot Contact page.

Use the form on the Aliquot Contact page, which the team answers within two business days (Mon to Fri, 9 am to 5 pm AEST), or email info@aliquotcompound.com. For medical questions, contact your practitioner.

No. Clients do not need an account. Your consultant or clinic runs the assessment for you.

Consultants use the Consultant sign in link on the home page. On that page they can request an email reset link, and if the address has an account the link is sent.

Your consultant reviews the report with you, and clients may receive a time-limited report link. If your link has expired, ask your clinic for a new one.

Products are supplied through your clinic on your practitioner's authorisation, not sold direct to the public. Clinics place orders from a completed client report and track status from the Orders page. For your order status, ask your clinic.

Contact the clinic that did your assessment first, and they can arrange access, correction or a new report link. They can escalate to Precisely Skin if needed.

Please contact your practitioner. Precisely Skin is not a medical service and cannot give medical advice.

Use Practitioner sign in at the top of the Bloodwork Studio site. Practitioners can also create an account there, after agreeing to the Practitioner Terms & Conditions.

On the sign-in page, choose the reset link, enter your email and a link will be sent. Check your junk folder too.

Practitioners find reports on their Dashboard and Report status pages once uploaded. Signed reports are locked, and any change creates a new version.

Please contact your practitioner, as we can't give medical advice. The site shows general information only.