Privacy

What we collect

When you use the contact form or chat we collect your name, email address, your message, the site you are asking about and the type of request. We also keep the page you sent it from. Personal details such as passwords, PINs, phone numbers, dates of birth and long ID or card numbers are automatically removed from your message before it is saved.

Why we collect it

To answer your request, send you a confirmation and keep a record of the conversation.

Who sees it

Only our support staff. Technical requests are passed to the relevant operations team, with a short summary and no personal details. Requests about health, billing or anything else are handled by our support lead only.

Where it is processed

We use Cloudflare Turnstile to check that a request is not from a bot. Your messages are stored with Supabase in Sydney, Australia.

How long we keep it

We keep requests for 24 months, then delete them. Requests that are closed are deleted 24 months after closing. Requests that are never closed are deleted 24 months after they were created.

Access and deletion

To see what we hold about you, or to ask us to delete it, email help@testdomain2.app and include your ticket number if you have one.

Please do not send

Never send passwords or PINs. We will never ask for them.

Emergencies

This service is not for emergencies. If someone is in danger or needs urgent medical help, call 000.